Ignite Alliance Group Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Ignite Alliance users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact our customer support team on +61 (2) 9191 9250


Collection of Information

In order to use the Ignite Alliance website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Ignite Alliance is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.


Use of Collected Information

Any details collected from Ignite Alliance’ customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.


Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can Email us at


Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by Emailing us at



If you purchase a service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your subscription orders. If we have trouble processing a subscription order, we will use this information to contact you. All subscription servcies are for a minimum term of 6 months, unless otherwise stated.



Ignite Alliance uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by Emailing us at You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


Third Parties

Ignite Alliance may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Ignite Alliance does not share any information with third parties for any unknown or unrelated uses.



We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.



Links on the Ignite Alliance site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name and sub-domain names of


Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement,and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage. Ignite Alliance Security Policy Ignite Alliance uses the Pin Payment Gateway for its online credit card transactions. Pin Payment processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Pin Payment gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Ignite Alliance or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Pin Payments bank-grade data centre, further protecting your credit card data.
  • Pin Payment is an authorised third party processor for all the major Australian banks.
  • Pin Payment at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Ignite Alliance.

For more information about Pin Payment and online credit card payments, please visit


Refund Policy

You will receive an engagement letter specifically outlining the scope of services provided under your subscription. We do not provide any refund for our subscription services after the date that this engagement letter is accepted by you as the recipient of these subscription services. We will allow a 7 day cooling off period where an initial set-up fee is involved at which time fees collected will be refunded to you in full.



Any quotes we prepare will detail the scope of the assignments we will undertake and our monthly fee (“Engaged Services”).

The nature of our engaged services may evolve over the period of our engagement. Should we become aware of material variances to the engagement scope or our fee projections, we will contact you in the first instance to discuss a suitable course of action. Any provision of services which are requested by you and which fall outside the Scope will be subject to a separate price and separate engagement letter.

Our business will provide the engaged services in accordance with the relevant professional and ethical standards issued by the Accounting Professional & Ethical Standards Board Limited (APESB). The extent of our procedures and services will be limited exclusively for this purpose only. As a result, we will not undertake an audit or review and accordingly, no assurance will be expressed. Our engagement must not be relied upon to disclose irregularities including fraud, other illegal acts and errors that may exist. However, we will inform you of any such matters that come to our attention.



Any output from the engaged services (e.g. payroll reports and data, financial statements, income tax returns, or other compiled reports will be prepared for distribution to the parties to our engagement and to relevant statutory bodies for the agreed purpose. There is no assumption of responsibility for any reliance on our report by any person or entity other than you and those parties indicated in the report. The report  shall not be inferred or used for any purpose other than for which it was specifically prepared. Accordingly, our report may include a disclaimer to this effect.


Your Rights and Obligations Under The Taxation Laws

You have certain rights under the taxation laws, including the right to seek a private ruling from the Australian Taxation Office (ATO) or to appeal or object against a decision made by the Commissioner. As relevant, we will provide further information to you concerning your rights under the Australian taxation laws during the conduct of the engagement outlined in this letter.

You are also required to advise us if you become aware of any conflict of interest or potential conflict of interest.  Generally, a conflict of interest is any event which may result in us becoming unable to remain objective in the performance of our services to you. Some examples of events which could give rise to a conflict of interest or potential conflict of interest during this engagement are changes to your business circumstances, events affecting your family (eg. death and/or marriage breakdown) or a legal action commencing against you.


Our Obligation to Comply With The Law

We have a duty to act in your best interests. However, the duty to act in your best interests is subject to an overriding obligation to comply with the law even if that may require us to act in a manner that may be contrary to your interests. For example, we could not lodge an income tax return for you that we knew to be false in a material respect. We also have an obligation to ensure that we manage conflicts of interest as they arise. In this regard, we have arrangements in place to ensure that we manage potential or actual conflicts of interest. The effective operation of these arrangements depend, in part, on you complying with your obligation to disclose any potential conflicts of interest to us (see “Your rights and obligations under taxation laws” above).

Specific to payroll arrangements, we will advise you of any deviations from minimum wage or superannuation obligations which arise from the relevant award or industrial instrument governing your business. We will continue to act in your instructions should such deviations arise however we accept no responsibility for pay adjustments or related statutory fines and penalties which arise as a result of these deviations.

Where relevant, our advice and/or services will be based on Australian law in force at the date of the provision of the advice and/or services.  It is your responsibility to seek updated advice if you intend to rely on our advice at a later stage.  We note that Australian laws are often subject to frequent change and our advice will not be updated unless specifically requested by you at the time of the change in law or announced change in law.


Electronic Signatures

Ignite Alliance is a progressive and technologically advanced business. We operate in a completely paperless environment, and avoid the use of paper for authorising documents unless it is required by law (e.g. some banks and government institutions). During your service, any correspondence which is signed as a digital or scanned copy will be taken as the original for legal purposes. In turn, you accept that any document signed by us and received as an electronic form be taken as a legally binding document as it would if a signature was written in pen on a hard copy document.


Finance Meetings

Included for certain products is a recurring finance meeting with an  Accountant to discuss your results for the financial period. We will exchange information with you at these meetings, and provide you with your financial reports via a nominated email account 2 days before the scheduled monthly meeting to allow you the opportunity to query the financial results. To allow proper scheduling and workflow management, we request that you provide us with notice of at least one working day to reschedule your monthly management meetings.

Where possible, we try to fall into a pattern of having a standing appointment each period to allow clarity and transparency, as well as building your accounting work into our workflow in a structured way. Please note that conducting this finance meeting on time is always contingent on your ability to provide us with information we request in a timely manner. If outstanding queries exist it may not be possible to have a finance meeting within the planned timeframe. In these instances we will issue a report with some commentary on your financial results in its place.


Fair Use Policy

Ignite Alliance charge on a value-based pricing model rather than on a time basis. We do however implement fair use policies on our time and this is based on your chosen product. We use a ticketing system to track this and you will be notified if your usage of our support exceeds the fair use policy.

Additionally, we emphasise that any requests or assigned tasks that fall outside of the scope of services listed in this quote will be subject to a separate engagement letter and proposed fee.


Invoicing and Payment Terms

The services chosen will be the total price and recurrence indicated at the beginning of this quote. Payment is to be made on a periodic subscription basis charged to a nominated credit card account or via direct debit.


Termination of The Engagement

You may terminate our Engagement at any time. Due to the nature of our payment terms, we require a cancellation fee of up to 2 months payment of your contracted fee to cover any unbilled work which we would not otherwise recover. Service contracts  are for a minimum of 6 months.

We will suspend work on engaged assignments if:

You have insufficient funds to pay our monthly fee;

You engage another firm to advise you on this matter without our consent;

On reasonable grounds we believe that we may have conflict of interest; or Other just cause.


Accepting Our Engagement

Acceptance of this engagement may be by signing and returning a copy of the engagement confirmation form. We would appreciate your notification of your acceptance within seven (7) days of receipt of this letter.  An extended delay may result in an amendment to either the engagement scope or proposed fees.

By accepting these Terms & Conditions, you will be taken to have agreed that the performance of our services is dependent on the performance of your obligations relating to account management.